Perspectives
Perspectives on AI, architecture, and business transformation.
A curated set of threads on technology leadership, enterprise AI, and modernization inside regulated businesses. The aim is durable thinking that stays useful after the weekly headline cycle moves on.
Strategic perspectives
This section is designed more like a briefing set than a running news feed. Start with the foundational threads, then filter into the themes that match the decision in front of you.
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Threads
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Themes
Strategy and Transformation
Focus
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Strategy that's applied
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Architecture to transform
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Leadership across the stack
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Beyond AI Use Cases: Leading Real Transformation
Are we building toward real transformation, or just checking off AI to-dos? Maybe we should ask what kind of business we are trying to build—and how AI can help us get there.
Published May 1, 2025
How to read these
This is a curated set of perspectives, not a running news feed. Start with the featured thread, then move into the themes that match the strategy or transformation question you are working through.
Editorial stance
Evergreen, transformation-led
The threads are meant to stay useful after the model cycle, vendor launch, or trend wave has moved on.
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Durable decisions over trend-chasing
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Transformation thinking over tooling demos
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Practical change in complex environments
More threads
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Reimagining Conversational Interfaces as Customer-First Experiences
Traditional IVRs prioritize efficiency over experience. What if we designed voice interfaces that assume customers want human connection—and made waiting actually pleasant?
Published June 18, 2025
Envisioning the Future of Life Insurance
A practical look at how life insurance could evolve over the next 25 years, and what leaders can do now to prepare for that future.
Published June 1, 2025
Harnessing AI in Life Insurance
AI adoption in life insurance is most effective when it is tied to clear business outcomes, practical pilots, and workforce readiness.
Published May 30, 2025
AI in Life Insurance: A New Era for Industry Leaders
AI is changing life insurance in practical ways right now, from customer service and underwriting to fraud detection and product design.
Published May 10, 2025