https://oyonyx.com This is my portfolio RSS feed https://oyonyx.com/perspectives/reimagining-conversational-interfaces Traditional IVRs prioritize efficiency over experience. What if we designed voice interfaces that assume customers want human connection—and made waiting actually pleasant? Wed, 18 Jun 2025 00:00:00 GMT https://oyonyx.com/perspectives/envisioning-the-future-of-life-insurance A practical look at how life insurance could evolve over the next 25 years, and what leaders can do now to prepare for that future. Sun, 01 Jun 2025 00:00:00 GMT https://oyonyx.com/perspectives/harnessing-ai-in-life-insurance AI adoption in life insurance is most effective when it is tied to clear business outcomes, practical pilots, and workforce readiness. Fri, 30 May 2025 00:00:00 GMT https://oyonyx.com/perspectives/ai-in-life-insurance-new-era AI is changing life insurance in practical ways right now, from customer service and underwriting to fraud detection and product design. Sat, 10 May 2025 00:00:00 GMT https://oyonyx.com/perspectives/beyond-ai-use-cases Are we building toward real transformation, or just checking off AI to-dos? Maybe we should ask what kind of business we are trying to build—and how AI can help us get there. Thu, 01 May 2025 00:00:00 GMT